1. Do you need an appointment?

No, you do not! It is nice to know when you’re coming but we encourage walk-ins. Please visit our store any time it is convenient for you!

2. How long should I expect my visit to last?

Once you have gone back into the dressing room, expect to spend from 1 -1 1/2 hours with your Personal Bridal Consultant. It’s never a set time as each case is different. Our advice is always to forget about time but try and not to try on too many dresses as it will make your decision even harder. Sometimes if it’s not your day just come back a second time and try out your option.

3. What are the hours your store is open?

Monday - Wednesday: 9:30am – 5:00pm
Thursday: 9:30am – 7:00pm
Friday: 9:30am – 6:00pm
Saturday: 9:30pm – 5:00pm
Sunday: closed

4. What is your contact number? And email?

Our phone number is (613) 546-9149 and fax (613) 546-6559
Email: stephen@bridalcreations.ca

5. Where are you located?

We are located at 296,294,and 292 Queen Street. Kingston, ON K7K 1B8

6. What major credit cards do you accept?

We accept Visa and Mastercard.

7. Do you do alterations?

For the added convenience to our customers there do have a seamstress.

8. Are alterations included in the price of the gown?

Alterations are an additional charge. Alterations vary depending on the style of gown, the fabric and detail, and the alterations needed. We feel that alterations are an important aspect of the bridal gown experience. Quality is key. Experience has shown that free alterations result in poor workmanship.

9. Can I purchase a gown online or over the telephone?

All dresses must be ordered directly from our store, whether in person or over the phone. However, since all sales are final, we encourage you to visit our store to make your purchase. This will allow you to try on all the different styles of gowns to determine which is the most flattering style for you. You will also be able to utilize the expertise from our Bridal Consultants and get the full service that you deserve in preparing for your wedding day. Because it is impersonal and does not provide appropriate service we do not take orders over the Internet.

10. Do you accept returns?

All sales are final. This final sales policy is consistent with the industry standard for bridal & special occasion apparel.

11. Do you have stores in other cities/states?

We are a local family owned and operated corporation. This allows each bride to get one-on-one attention and not feel like they are at a self-service, off-the-rack discounter.

12. Do you have payment options?

When you order your bridal gown we require a 60% deposit, payable with cash, check or credit card. The final 40% is due upon picking up your gown. At the time you pick up your gown we accept cash or credit card.

13. What are your shipping options?

We ship all of our gowns UPS ground, insured and trackable. Someone must sign for the gown when it arrives at your home or place of business. We cannot ship outside the continental US, and do not ship within 50 miles of the store. If you are shipping within the state of Ohio, sales tax and shipping charges are required.